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FAQ

You can browse the site or use our search engine to find your desired products. You can then add them to your cart and click on checkout. You fill up your address and info select a delivery date and time – and that’s it, you are done. We will deliver your items right at your address at the desired delivery date and time.

We deliver to all over Japan. To check our shipping price Click Here.

You can always contact us at 070-1522-2718, 090-3003-4216. Tel: 0368696171

or via email: [email protected]

Check our delivery schedule page for all available slots. Click here to see the slots.

You will receive tracking info in your email. You can check the status of your delivery via checking the tracking id.

We accept the following payment methods

  • Cash on Delivery (COD)
  • Credit Card (JCB, Master Card, American Express, Visa, etc )
  • Apple Pay

We are currently serving all over Japan.

We are always open to new suggestions and will add an item to our inventory just for you. Send us a request at our email [email protected] if you want a specific product that is not available. We will try to add that arrange that product if possible.

Please Immediately call 070-1522-2718, 090-3003-4216Tel: 0368696171 or email us at [email protected] with your Order No. and let us know the problem.

We restock our inventory frequently. So probably the desired item will be restocked. Send us a query for detailed information.

You have the luxury to shop at your house on your mobile phone. And get the goods delivered to your house whenever you need them. Convenient effortless shopping.

Up to 25kg you have the same delivery charge. Again for the next 25kg, you will be charged for another box. As our base packaging option is for 25kg we charge 25kg. See our shipping details here.

We ship freezing items with special care. Freezing items are packed with special packaging so that it remains fresh.

We use Shipping providers to deliver goods at your doorstep. Our major delivery partners are JP Post, Sagawa Express, etc

We handle our shipping and packaging very carefully. Even if in some rare cases you receive damaged products contact us immediately via phone/email with proper evidence (e.g: photos). After investigation, if we find the claim valid we will replace the damaged goods.

In case if you don’t receive all the products you ordered or receive a different product contact us immediately with proper evidence and your order info (Order No, Invoice, Images, etc). If we find the claim valid we will resend the products that were missed.

Once an order has been shipped it can’t be returned. For special cases for a return order, the customer will have to bear the shipping charge for the delivery.

There is no refund possible once an order has been shipped. You can request a refund before an order has been shipped from our store. For Credit Card payments a 3.6% processing fee will be deducted which is captured by our payment gateway partner. We always have the right to refuse a refund after investigating.

We try to sell the best quality products.

We have deals with whole-sellers, manufacturers, and importers. We only sell authentic products.

We try to provide the best deals in Japan. We provide the goods at the cheapest price possible. We have promotional discounts on a lot of products all year round. We also offer points for every purchase and occasional special discounts!

The more you buy, the more discounts you enjoy!

  • Earn 1 point for every ¥100 you spend.
  • Earn 200 points for your First purchase.

For more details Click here 

 

  • Use points like cash in Online Shop or Store.
  • 1 Point = ¥ 1 discount.

You can redeem points at checkout page and automatically get discounts!

For more details Click here 

How to Order

  • Provide all the necessary information
  • Choose delivery date/schedule
  • Create password for new customer/ Log in for existing customers
  • Choose payment method
  • Agree to Terms & Condition
  • Place Order

If you forgot password you can reset it. 

—> Reset Here

You can apply your code in checkout page or use points.

 

 

You can shop in our website. Our website address is ->  www.shinjukuhalalfood.com

  • Select your desired product and click on Add to cart button.

Click on cart/bag icon and go to cart page.

Add/Remove product or increase/decrease quantity from cart page.

 

 

Review cart and go to checkout page.

Increase/Decrease product quantity and Add/Remove products from cart.

You can track your package after item has been shipped. The tracking number and url will be emailed to customer.

If any information is missing or incorrect the error message will be highlighted in red.

  • If you already are a customer you need to log in before placing a order.
  • A new account will be created for every customer with a successful order. The password will be emailed to the customer
  • You can login at the account page -> Account