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FAQ Topics

FAQ (Frequently Asked Questions)
  • Check out the how-to order guides and helper screenshots here -> Click Here
  • Query/Complain Form -> Click Here

Account Related

Forgot Password/Reset Password

If you are a returning customer and forgot your password you can simply reset the password by following the steps:

  1. Go to forgot password page -> Click here
  2. Enter your email address
  3. You will receive an email with a link. Click/Copy the link and open it in a browser
  4. Enter the new password in the form two times.
  5. After that, the password will be reset. Now you can sign in with the new password

** If you forgot your old email address just create a new account with another email address

** Multiple accounts with the same email address can’t be created.

Create New Account

Before placing an order if you are a new customer you have to create an account.

You can simply create an account.

1. Go to Create account page Click Here

2. GIve email address & password

3. Now you can sign in with the new credentials and start shopping

Orders Related

Order Cancellation

  • You must notify us immediately if you decide to cancel your order, preferably by email, or messenger, and quote your order number.
  • Once an order has been dispatched from our store the order can’t be canceled and the customer has to take liability.
  • We may cancel an order due to product unavailability, price variance, or for any other reason. We will notify you if this is the case and return any payment that you have made.

Shipping Related


After an order is dispatched from our store a Tracking URL will be sent to the customer via email. The tracking info is usually updated after 2~10 hours after it’s dispatched. You can click the link there directly to track or use JP Post or Sagwa tracking service to track your parcel. 

Delivery Delays

Sometimes there may be some delivery delays depending on the operation handling, unforeseen circumstances, or Delivery Partner operation delays. We don’t have control over them in most cases. You can check the tracking URL for accurate updates and contact the Postal service or reach us by email for updates.

Re-Delivery/ Re-Schedule

 In case you missed the delivery you can request a re-delivery directly by JP Post Redelivery form: Click Here. Or contact us to reschedule delivery. In case of re-delivery if the products get bad we won’t be liable for that.

Estimated Delivery Time

Check the estimated delivery days from JP Post. Check the Yu-Pack delivery time. Click Here 

Sender Postal Code: 1690073

Payment Related

Available payment methods

We accept the following payment methods

  • Cash on Delivery (COD)
  • Credit Card (JCB, Master Card, American Express, Visa, etc )
  • Apple Pay


How to Earn Points

The more you buy, the more discounts you enjoy!

  • Earn 1 point for every ¥100 you spend.
  • Earn 300 points for your First purchase.

For more details Click here 

Use Points
  • Use points like cash in Online Shop.
  • 1 Point = ¥ 1 discount.

You can redeem points at the checkout page and automatically get discounts!

For more details Click here 

Refund Policy & Procedure

Refund Policy

  • Expired Products

    For any expired products, a full product refund will be given. Have to send the product image with the expiry date showing, order no, and the invoice of the order.

  • Damaged/Spilled/Rotten Products

    If any product is damaged or spilled or rotten a full refund for the product will be given. Have to send the product/package image showing the problem, order no, and the invoice of the order.

  • Missing Items

    For any missing items complaints have to send an image showing the delivery package image with delivered items, Physical Invoice image, and order number. We will do an investigation for the dispatched order. After investigation, we will refund full for the missing products.

Complaint Timeframe:

Customers are required to file complaints within the following timeframe for specific items:

  1. Vegetable & Meat Items: Complaints regarding the quality or condition of vegetable and meat items must be filed within 2 to 3 days from the date of delivery. Customers are required to provide detailed information about the damage or quality issues along with relevant images within this timeframe.

  2. Other Items: For all other items, complaints about damaged, expired, missing, or defective products must be reported within 7 days from the date of delivery. Customers are expected to provide clear images and relevant order details when filing a complaint.

Refund Procedures

  • If your payment was made with Credit Card the refund will be processed to the credit card. A 3.6% processing fee will be applied if the refund is requested by the customer. If a refund is issued by us for missing products, product refunds there will be no processing charge. Card Refund can take anywhere from 5~10 business days to show up on a customer’s bank account
  • Refunds issued as Gold Points(Website Points) will be added to customers’ accounts on our website. Points can be used to order anything from the website. Points refund can take anywhere from 1~3 business days to show up on the customer’s account. Customers’ email which is used to order on the website has to be given.

Refund requests via JP Post Cash Card can take anywhere from 5~10 business days to issue. Customers have to send the JP Post Cash Card Number, and Clear Image to us via the complain form with the order number and refund request.


How does the site work?

You can browse the site or use our search engine to find your desired products. You can then add them to your cart and click on checkout. You fill up your address and info select a delivery date and time – and that’s it, you are done. We will deliver your items right at your address at the desired delivery date and time.

How can I contact you?

You can always contact us at 070-1522-2718, 090-3003-4216. Tel: 0368696171

or via email: [email protected]

How do I know when my order is here?

You will receive tracking info in your email. You can check the status of your delivery via checking the tracking id.

I can’t find the product I am looking for. What do I do?

We are always open to new suggestions and will add an item to our inventory if possible. Send us a request via query form if you want a specific product that is not available. We will try to arrange that product if possible.

What if the item is out of stock?

We restock our inventory frequently. So probably the desired item will be restocked. Send us a query for detailed information.

How are you sourcing your products?

We have deals with whole-sellers, manufacturers, and importers. We only sell authentic products.

How do you deliver?

We use Shipping providers to deliver goods at your doorstep. Our major delivery partners are JP PostSagawa Express, etc

Why should we buy from you when I have a store nearby?

You have the luxury to shop at your house on your mobile phone. And get the goods delivered to your house whenever you need them. Convenient effortless shopping.

Do you serve my area?

We are currently serving all over Japan.

What is Free Shipping products/ How can I get Free Shipping?

We have some special products for those only Free shipping is available.

  • Free shipping only applicable to selected products with Free Shipping Badge/Mark.
  • If you order other products with the free shipping products shipping charge will be calculated as normal delivery as mentioned here -> Shipping Charge. However for the free shipping product the weight will be 0 so the charge for that particular product won’t count.
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