Frequently Asked Questions (FAQ)

Q. How does the site work?

A. You can browse the site or use our search engine to find your desired products. You can then add them to your cart and click on checkout. You fill up your address and info select a delivery date and time – and that’s it, you are done. We will deliver your items right at your address at the desired delivery date and time.

Q. How much do deliveries/Shipping Charge cost?

A. You can check your shipping charge page for detailed shipping pricing. Click here

Q. How can I contact you?

A.You can always contact us at 070-1522-2718, 090-3003-4216. Tel: 0368696171

or via email: [email protected]

Q. What are your delivery hours?

A. Check our delivery schedule page for all available slots. Click here to see the slots.

Q. How do I know when my order is here?

A. You will receive tracking info in your email. You can check the status of your delivery via checking the tracking id.

Q. How do I pay?

A. We accept the following payment methods

Cash on Delivery (COD)

Credit Card (JCB, Master Card, American Express, Visa, etc )

Apple Pay

Q. Do you serve my area?

A. We are currently serving all over Japan.

Q. I can’t find the product I am looking for. What do I do?

A. We are always open to new suggestions and will add an item to our inventory just for you. Send us a request at our email [email protected] if you want a specific product that is not available. We will try to add that arrange that product if possible.

Q. My order is wrong. What do I do?

A. Please Immediately call 070-1522-2718, 090-3003-4216, Tel: 0368696171 or email us at [email protected] with your Order No. and let us know the problem.

Q. What if the item is out of stock?

A. We restock our inventory frequently. So probably the desired item will be restocked. Send us a query for detailed information.

 

Q. Why should we buy from you when I have a store nearby?

A. You have the luxury to shop at your house on your mobile phone. And get the goods delivered to your house whenever you need them. Convenient effortless shopping.

 

Q. What is your delivery packaging option?

A. Up to 25kg you have the same delivery charge. Again for the next 25kg, you will be charged for another box. As our base packaging option is for 25kg we charge 25kg. See our shipping details here.

 

Q. How do you deliver freezing items?

A. We ship freezing items with special care. Freezing items are packed with special packaging so that it remains fresh.

 

Q. How do you deliver?

A. We use Shipping providers to deliver goods at your doorstep. Our major delivery partners are JP Post, Sagawa Express, etc

Q. What if I receive damaged products?

A. We handle our shipping and packaging very carefully. Even if in some rare cases you receive damaged products contact us immediately via phone/email with proper evidence (e.g: photos). After investigation, if we find the claim valid we will replace the damaged goods.

Q. What if I don’t receive all the products or wrong products?

A. In case if you don’t receive all the products you ordered or receive a different product contact us immediately with proper evidence and your order info (Order No, Invoice, Images, etc). If we find the claim valid we will resend the products that were missed.

Q. What is your return policy?

A. Once an order has been shipped it can’t be returned. For special cases for a return order, the customer will have to bear the shipping charge for the delivery.

Q. What is your policy on refunds?

A. There is no refund possible once an order has been shipped. You can request a refund before an order has been shipped from our store. For Credit Card payments a 3.6% processing fee will be deducted which is captured by our payment gateway partner. We always have the right to refuse a refund after investigating.

Q. What is your discounting policy?

A. We try to provide the best deals in Japan. We provide the goods at the cheapest price possible. We have promotional discounts on a lot of products all year round. We also have a special 5% discount if you order over ¥20,000.

Q. What about quality?

A. We try to sell the best quality products.

Q. How are you sourcing your products?

A. We have deals with whole-sellers, manufacturers, and importers. We only sell authentic products.

 

 

 

Q. How does the site work?

A. You can browse the site or use our search engine to find your desired products. You can then add them to your cart and click on checkout. You fill up your address and info select a delivery date and time – and that’s it, you are done. We will deliver your items right at your address at the desired delivery date and time.

Q. How much do deliveries/Shipping Charge cost?

A. You can check your shipping charge page for detailed shipping pricing. Click here

Q. How can I contact you?

A.You can always contact us at 070-1522-2718, 090-3003-4216. Tel: 0368696171

or via email: [email protected]

Q. What are your delivery hours?

A. Check our delivery schedule page for all available slots. Click here to see the slots.

Q. How do I know when my order is here?

A. You will receive tracking info in your email. You can check the status of your delivery via checking the tracking id.

Q. How do I pay?

A. We accept the following payment methods

Cash on Delivery (COD)

Credit Card (JCB, Master Card, American Express, Visa, etc )

Apple Pay

Q. Do you serve my area?

A. We are currently serving all over Japan.

Q. I can’t find the product I am looking for. What do I do?

A. We are always open to new suggestions and will add an item to our inventory just for you. Send us a request at our email [email protected] if you want a specific product that is not available. We will try to add that arrange that product if possible.

Q. My order is wrong. What do I do?

A. Please Immediately call 070-1522-2718, 090-3003-4216, Tel: 0368696171 or email us at [email protected] with your Order No. and let us know the problem.

Q. What if the item is out of stock?

A. We restock our inventory frequently. So probably the desired item will be restocked. Send us a query for detailed information.

 

Q. Why should we buy from you when I have a store nearby?

A. You have the luxury to shop at your house on your mobile phone. And get the goods delivered to your house whenever you need them. Convenient effortless shopping.

 

Q. What is your delivery packaging option?

A. Up to 25kg you have the same delivery charge. Again for the next 25kg, you will be charged for another box. As our base packaging option is for 25kg we charge 25kg. See our shipping details here.

 

Q. How do you deliver freezing items?

A. We ship freezing items with special care. Freezing items are packed with special packaging so that it remains fresh.

 

Q. How do you deliver?

A. We use Shipping providers to deliver goods at your doorstep. Our major delivery partners are JP Post, Sagawa Express, etc

Q. What if I receive damaged products?

A. We handle our shipping and packaging very carefully. Even if in some rare cases you receive damaged products contact us immediately via phone/email with proper evidence (e.g: photos). After investigation, if we find the claim valid we will replace the damaged goods.

Q. What if I don’t receive all the products or wrong products?

A. In case if you don’t receive all the products you ordered or receive a different product contact us immediately with proper evidence and your order info (Order No, Invoice, Images, etc). If we find the claim valid we will resend the products that were missed.

Q. What is your return policy?

A. Once an order has been shipped it can’t be returned. For special cases for a return order, the customer will have to bear the shipping charge for the delivery.

Q. What is your policy on refunds?

A. There is no refund possible once an order has been shipped. You can request a refund before an order has been shipped from our store. For Credit Card payments a 3.6% processing fee will be deducted which is captured by our payment gateway partner. We always have the right to refuse a refund after investigating.

Q. What is your discounting policy?

A. We try to provide the best deals in Japan. We provide the goods at the cheapest price possible. We have promotional discounts on a lot of products all year round. We also have a special 5% discount if you order over ¥20,000.

Q. What about quality?

A. We try to sell the best quality products.

Q. How are you sourcing your products?

A. We have deals with whole-sellers, manufacturers, and importers. We only sell authentic products.

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